The Facilities Services Unit is a team of experienced staff who are readily available to support the ANU College of Law academic & general staff and the University students in the areas of: general administration and facilities and services. This charter provides an overview of our service commitment.

Commitment

We are committed to:

• service delivery that is timely, professional and responsive to your need
• having well-trained and supportive staff and to developing and maintaining a good working relationship with people both within and external to the College.

Quality service

We strive to provide you with a quality service where we:

• are professional and efficient
• treat you with courtesy and respect
• give you clear, accurate, timely and relevant information or help you find it
• are fair and reasonable.

How can you help us help you?

We can provide the best service to you if you:

• provide us with information in a timely fashion
• be fair and reasonable in your expectations of us
• treat our staff with courtesy and respect
• provide us with constructive feedback so we can improve our service
• adhere to University and College policies and procedures.

Our operational plan (PDF 67KB) details our objectives and responsibilities across our full range of services.