The standard setup of phones in the ANU College of Law have STD access. If you wish to have ISD, please see a delegate for permission to use a charge code and then forward the authorisation to the IT & C Unit in email.
For now, here are some simple steps in learning to use your Avaya IP phone. If you need some more advanced help, please see the information in the next panel for some user guides for the different Avaya IP phones and also the analogue phones.
Answering a call
You can answer a call by either lifting the handset to engage the call, pressing the green ‘Speaker Phone’ button, or if you have a hands-free headset, pressing the button that looks like headphones. If you require a headset for your phone, please contact the IT & C Unit to inquire about ordering one.
You can find these on the left hand side of the Avaya 4620 and at the bottom of the Avaya 9620/9630. These will decrease \ increase the ring tone of your phone when the hand-piece isn't lifted. When it is, the volume buttons will decrease \ increase the volume of the person you are talking to on the other end.
Whenever you need to move away from the phone, or you need to pick up another call, you can use the red Hold button to delay the phone-call for a short period of time. Then, when you want to pick that call up again, use the button corresponding to the line that the call is on, on the screen.